FAQS & SHIPPING

SHOP & FAQ
PRICES: 
All prices are in Australian Dollars.

METHODS OF PAYMENT: 
I accept Visa and Mastercard payments through PayPal. You can pay with your credit card through the PayPal site whether or not you have an account, and it’s quite easy to set up. Payment must be received within 48 hours of purchase. If payment is not received and the buyer has not contacted me, I reserve the right to cancel the sale. Direct Deposit is available to Australian orders please email me and I will forward account details.
HOW SECURE IS THIS SITE? 
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

DO I NEED A PAYPAL ACCOUNT TO MAKE A PURCHASE? 
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

SHIPPING: 
I use Australia Post for all orders. Within Australia the charges are: 1- 2 items $6.00 3 or more items $10.00. When checking out please make sure that your Big Cartel "ship to address" matches your Paypal address! Orders will be shipped to the Paypal address. I ship orders twice a week.

For International shipping please email me before you order for shipping costs. Loss or damage is not covered unless insurance is taken, please contact me for insurance prices.

RETURN/REFUND POLICY: 
 I cannot refund or exchange if you change your mind. Please be sure to check sizing measurements before making a purchase. I will only exchange if there is damage with the construction of the product,eg stitching and are contacted within 10 days of purchase. Please follow all washing instructions as I cannot be responsible for items damaged if you have not followed washing instructions, particularly in regards to my hand knits. If you have any queries or concerns please do not hesitate to contact me. Items must be received in the original condition or no refund will be given. Shipping charges will not be refunded unless a mistake was made on my part.
 Remember all items a lovingly hand made!

PRODUCT DESCRIPTIONS: 
I have endeavoured to represent each of my products on the website as accurately as possible. Please understand some colours may vary slightly from monitor to monitor.